Welcome Kiosks at Ajax Pickering Hospital Provide Smoother Patient Experience

Day Surgery Ambulatory Care Unit and Fracture Clinic patients at Ajax Pickering Hospital now have a more streamlined registration process with the introduction of new self-serve “Welcome Kiosks” on May 24.

“We’re excited to be able to provide a smoother, more efficient check-in process for our patients,” said Laurie Snedden Senior Manager, Patient Access, Chart Management and Health Information, Lakeridge Health. “These kiosks allow patients to register in just a few clicks instead of waiting in line.”

The Welcome Kiosks are integrated with the MyChart Central East Ontario patient portal that allows patients to access their medical records and personal health information. Similar Welcome Kiosks were also installed at the Port Perry Hospital last summer.

Laurie notes that patients can still expect a call three to five business days before their procedure to confirm all necessary information. To assist those who need it, a staff member will be stationed at the kiosks.