Patient and Family Advisors

What is a Patient and Family Advisor (PFA)?

PFAs are volunteers who share their unique insights and perspectives from their own lived experience to ensure the voice of the patient and family is heard at Lakeridge Health. They collaborate with Lakeridge Health to improve care and services.

What PFAs Do at Lakeridge Health

• Storytelling – PFAs share their health-care experiences with physicians, team members, and other patients.
• Committees and Councils – PFAs participate on program committees, councils, and working groups,
• Patient Education Materials – PFAs review and/or help create education materials that are provided to patients and family members.
• Short-Term Projects – PFAs partner with teams on short-term projects or focus groups.
• Serve on a PFA Council – PFAs meet with other PFAs and team members to discuss and plan changes to improve quality and safety.
• Recruitment – PFAs participate in the recruitment process and present the concept of person- and family-centred care during this process.

To apply to be a PFA, please complete the PFA application form here. 

If you have any questions about the PFA role, please email advisors@lh.ca.