These are usually the first people you speak to. They assist you when you wish to visit or communicate with any of the health care team. They also provide clerical duties for the unit.
Critical Care
People with life-threatening injuries, illnesses, or who require continuous observation after a surgical procedure may be placed in Critical Care. Our Critical Care Unit provides intensive resuscitation, treatment and monitoring to some of our critically ill patients. Our patients include individuals with life-threatening injuries, critical illnesses, or those who require close monitoring following surgery may be admitted to our Critical Care Unit. This specialized unit delivers intensive resuscitation, treatment, and continuous monitoring for our patients.
Lakeridge Health has state-of-the-art Critical Care Units at our Ajax Pickering, Bowmanville and Oshawa sites.
Our Philosophy of Care and Commitment to You
We are committed to a holistic approach that values the active involvement of patients and their families in the care process.
We understand that being in the Critical Care Unit, or having a loved one here, can be a frightening and emotionally overwhelming experience. It’s natural to want clarity, information, and reassurance.
As part of our commitment to patient and family-centered care, we strive to be as accessible as possible, to listen to your concerns, and to answer your questions. We consider you a vital member of the care team and will keep you informed about your loved one’s condition, any changes, and the ongoing care plan.
Specialty Services
Caring for the Critical Patient
Care in the Critical Care Unit is provided by a multidisciplinary Critical Care Team, which is composed of specially trained professionals. Each professional brings their particular expertise to the team, collaborating on a plan of care and treatment for each patient, based upon his or her individual needs and conditions.
Caring for the Family
The Critical Care Team provides support for families of critically ill patients. Our care team is available to you, including counselling and chaplain services. We have a private consultation room for meeting with doctors, clergy and other care team members. We also have a large, comfortable waiting room equipped with a kitchen and washrooms for families to use.
Oshawa: click here
Ajax/Pickering: click here
Bowmanville: click here
Critical Care Team
Critical Care Registered Nurses
Critically ill patients receive direct, hands-on care from nurses with specialized training in critical care. This care includes everything from meeting basic needs to managing complex medications and life-sustaining equipment.
Registered Respiratory Therapists
Respiratory Therapists are specialists in managing breathing therapies. Care provided by RTs includes breathing treatments and tests, management of artificial airways and artificial ventilation (breathing machines).
Maintaining strength and conditioning is an important part of getting better. Physiotherapists are here to help our patients do that. They will assist with exercises and breathing better.
The clinical pharmacist works with the team to ensure that all medications are reviewed and monitored.
Social Workers offer supportive counselling to families at difficult times of uncertainty, grief and loss. They attend family/team meetings, clarify information and can assist with financial, employment, legal or other practical matters.
In critical care, Speech-language pathologists (SLPs) play an important role in the management of patients' swallowing abilities. There is a high incidence of dysphagia (swallowing difficulty) in critical care related to acute critical illness, prolonged intubation, and tracheostomy tubes. SLPs asses and treat dysphagia to determine swallowing ability and safety of intake by mouth. Consultation for patients with communication impairments in critical care can also be provided. SLPs work closely with the interprofessional team to enhance patient safety and quality of life
Patients in the ICU have higher than normal (and different) nutritional needs. Dietitians calculate the individual needs for the patient and monitor their nutritional intake.
Ethicists are available when there is uncertainty as to what to do next. They can help make sure everyone has the right information to make the best decision possible and honor patient wishes related to treatment options.
Personal Support Representative (PSR) Service Associates (SA)
The PSR/SA has special training to provide cleaning within hospitals (to prevent the spread of infection) and to assist with the transport of patients.
Personal Support Workers (PSW)
The PSW has special training to assist the RN with patient personal care, patient repositioning, and mobility.
Family Satisfaction Survey
Critical Care is part of a Provincial Survey that focuses on Family Satisfaction. As a Family Member/Partner in Care, you will be approached to complete this survey during or after your stay. Participation is confidential and responses help us learn what is important to you as a Family Member/Partner in Care within our department. At any time, feel free to ask one of our Health Care Providers looking after your loved one for more information.
Visitor Information
During this very stressful time, family and significant others are important to the patient's well-being. To keep the hospital a restful environment for our patients, we keep a quiet time from 10pm-7am. If the patient wants you to stay during the quiet time hours, please talk to a member of the health care team about this.
Rest is an important aspect of the healing process. As the patient's condition changes, the best visiting times may change. The patient's nurse will plan with you the best times to visit.
The Critical Care family waiting room is available to provide a comfortable waiting area for families. There are many reasons why you may have to wait in the Family Lounge to visit your family member, including:
- The patient is busy receiving care from the nurse;
- Procedures or tests are being done at the bedside;
- The patient is away at a test;
- The patient is resting.
Patient Resources & Information available to you in the family waiting room:
- Ventilator Fact sheet
- Nursing Bedside Shift Report in Critical Care
- My Chart Sign Up
- Stroke Education
Critical Care Equipment
A lot of advanced equipment is used in critical care. This equipment helps us to closely monitor patients and provide specialized treatment. Here is a listing to help you become more familiar with some of this equipment.
The AIRVO system is a humidified high-flow oxygen delivery device designed to provide heated, humidified air/oxygen mixtures at flow rates up to 60 L/min. It delivers precise oxygen concentrations (FiO₂) via nasal cannula or tracheostomy interface, supporting patients with hypoxemic respiratory failure or those requiring high levels of oxygen therapy.
The system provides:
- Heated and humidified gas to optimize mucociliary clearance, improve secretion mobilization, and enhance patient comfort.
- Adjustable FiO₂ (21%–100%) and flow rates, allowing for individualized titration of oxygen therapy.
- Nasal high-flow interface that reduces the need for tight-fitting masks, enabling eating, drinking, and communication.
- Flow-dependent positive airway pressure effect, which can help reduce work of breathing and improve oxygenation.
Clinical Uses:
- Acute hypoxemic respiratory failure (e.g., pneumonia, COVID-19, ARDS, pulmonary edema).
- Post-extubation support.
- Patients with high oxygen demands not adequately managed by conventional oxygen therapy.
The bedside cardiac monitor allows the team to view different waveforms depending on the needs of the patient. This can include any combination of the following: heart rate and rhythm, blood pressure, respiratory rate and rhythm, oxygen saturation, and heart pressures.
An intravenous catheter may be inserted into a blood vessel to allow the team to give fluids and drugs. A peripheral line is a small catheter in the hand or arm. Many critical-care patients require a larger catheter known as a central line, which is inserted into one of the bigger veins in the neck, chest, or groin. These lines are used for fluids or blood pressure support medications. These fluids and medications are controlled by an infusion pump.
Ventilation (breathing) machine
If patients are having trouble with breathing a ventilator may be used for support. This can be done through a tight fitting mask (BiPAP); or more commonly, a tube called an endotracheal (ET) tube is placed through the mouth into the trachea (windpipe) and connected to the breathing machine. In the ICU at Rouge Valley Centenary, if support is needed for a longer period of time the doctor may discuss a tracheostomy where the breathing tube is inserted through the neck into the trachea. This is considered more comfortable for long term use.
Sometimes a catheter is inserted into an artery (usually in the wrist or groin) and connected to the bedside monitor. This allows the team to monitor the blood pressure at all times and also will allow for frequent taking of blood samples for tests.
Tube feeding or Intravenous nutrition
When patients are very sick, they may not be able to eat or drink enough nutrition to help them heal. Some patients are not able to eat or drink. To provide the needed nutrition, a tube is placed in the stomach through the mouth or nose and the patient can be given tube feeds. If the stomach needs to be rested then parenteral nutrition (PN) may be given directly into the blood stream through an intravenous.
Contact
Ajax Pickering
Phone: 905-683-2320 Ext:12217
Oshawa
Phone: 905-576-8711 Ext 33356
Oshawa Hospital Critical Care Brochure
Bowmanville
Phone: 905-623-3331 Ext: 21351
Bowmanville Hospital Critical Care Brochure
Directions
Ajax Pickering
The CrCu is located on the second floor of the west wing of the hospital. From the West Entrance, turn right and take the West Elevators to the 2nd floor. Turn right and follow the signs to the ICU where you will have to call the unit from the phone stationed there.
Oshawa
Bowmanville
Contact Us
Lakeridge Health
905-576-8711