Your Experience Matters

Tell us about your experience with care and treatment at the DRCC by: 

You or your care partner can share your compliments or feedback with the Lakeridge Health Patient Experience Program by: 

• Completing the online form,

         OR

• Calling a Patient Experience Specialist at 905-576-8711 extension 34402. 

We are committed to giving you the best care possible. We want to hear about your experience with care. It can be shared with your care team or remain anonymous. Hearing about your experience helps us continue to support processes that have gone well. It also helps us identify areas where we can improve the care we give.

You can also complete Ontario Health – Cancer Care Ontario’s Your Voice Matters survey at isaac.ontariohealth.ca/yvm/cancer. This anonymous survey includes multiple choice questions that will take you about 3 to 5 minutes to complete. We review a summary of this feedback to better understand what is going well and where we might need to make improvements.

Read the Tell Us About Your Experience with Care in the DRCC handout. 

DRCC's Patient and Family Advisory Council

We invite you to join our Patient and Family Advisory Council. Patient and Family Advisors partner together with leadership and staff from the DRCC to consider where improvements can be made. For more information about this opportunity, call Debbie Devitt, Patient Experience Lead at 905-576-711 extension 36401 or email ddevitt@lh.ca.

For more information read  DRCC's Patient and Family Advisory Council's Terms of Reference and Lakeridge Health's Patient and Family Advisor Handbook.