Share Your Experience

At Lakeridge Health, we believe that positive patient experiences are built on open communication, mutual respect, and strong partnerships between our team members, physicians, and the patients, residents, clients, families, and essential partners-in-care (EPCs) we serve. 

Are You Currently Receiving Care?

If you are a current patient at Lakeridge Health and have a compliment, concern, or question, please speak to a member of your care team or contact the Patient Care Manager. 

No Longer in Hospital but Want to Share Feedback?

If you have been discharged but would like to share a compliment, concern, or have questions about the care you received, please reach out to the Patient Experience Office.

Our Patient Experience team is here to listen. They will ensure that your feedback is shared with the appropriate leadership team member(s) and assist with any inquiries you may have regarding your care experience. 

Our office can be reached by phone: 905-576-8711 x 34402 or by email: patientexperience@lh.ca 

To share feedback about compliments or concerns please go to our online form.

Read Lakeridge Health's full Patient and Family Feedback Policy and Procedures.  

Your Voice Matters

At Lakeridge Health, we value hearing from patients and families about their ideas and experience with the care that we provide, and the services offered. Patients and their families are encouraged to share their experience by taking a quick survey. It takes about 5 minutes to complete a survey.

One of our values is inclusion. By involving patients and families in the feedback process, we can better understand what is going well and where we can improve.

Below is an example of how we use patient and family feedback to improve.

Which patients are receiving the survey?

Currently the Ontario Hospital Association (OHA) short-form surveys are offered to patients in the following care areas:

• Emergency Department
• Medicine (Inpatients)
• Surgical (Inpatients)
• Maternity (Inpatients)
• Paediatrics (Inpatients)
• Rehabilitation (Inpatients)

Is Lakeridge Health the only hospital offering the survey?

Under the guidance of the Ontario Hospital Association, most hospitals in Ontario survey patients and families. This provides valuable data to the province to learn about the patient experience across the health care system in Ontario.

How do we invite patients and families to complete this short survey?

Patients who have been discharged from one of the areas where we offer surveys can complete the survey in one of the following ways:

• QR code and anonymous weblink: offered on posters on inpatient units or with the After Visit Summary (discharge papers).
• Email: Patients who have provided consent may receive a survey link via email.
• A Patient Experience Survey Volunteer may visit a patient in their room to see if the patient would like to complete a survey.

Is the survey anonymous?

Yes, the surveys are anonymous. The patient or their family member is not asked for any personal health information in the survey.

In what languages is the survey currently available?

The survey is currently available in English and French.